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I can't complete the redemption process.
Please check that you are using the latest version of your browser. If you cannot reach the final page and download your vouchers, please contact us and we will be happy to help.
I can't download my store card.
Please check your computer’s downloads folder to see if the file is there otherwise, log back into your order via the "Track My Order" page to access your voucher. If you still have an issue, please contact us and we will be happy to help.
I haven't received my store card email.
The email can sometimes take up to 10 minutes to arrive. Please also check the “junk” or “spam” folder of your email account. If you still haven’t received the email, please contact us and we will be happy to help.
I can’t open my store card.
The store card files are in a PDF format. Please ensure that you have a PDF reader installed on your machine. If you still have an issue, please contact us and we will be happy to help.
I selected the wrong store card.
Unfortunately, vouchers are non-refundable and cannot be exchanged as stated in our Terms & Conditions.
My store card has expired.
All digital store card expiry dates are clearly stated at the time of redemption. We are unable to issue a replacement.
Can I check out without spending all of my order?
No, you will need to use the full amount of your settlement in the one transaction.
I cannot locate the store card that I am after.
If you are not able to find the retailer you are looking for under a specific category, you can click on 'ALL' to search all retailers.
Where do I find the Terms and Conditions of the store card?
The Terms and Conditions are on the digital store card. To read the Terms and Conditions click on view or download the PDF of the digital store card that you have selected. If you have any questions, please contact us and we will be happy to help.